Terms and Conditions of Service:

All documents and communications of any kind provided by Canada Legal Help or its representatives are for information purposes only. Canada Legal Help and its representatives are in no way attempting to interpret or apply legal principles or judgements at any time through any interaction or communication with users. Canada Legal Help and its representatives do not give legal advice or recommendation of any kind at any time. Any website content, information or communication provided by Canada Legal Help or its representatives is provided without any warranty of any kind and at the sole risk of the user. Website content, information and communications from Canada Legal Help and its representatives are intended only to suggest possibly relevant legal services and resources and should only ever be treated as such. Any other treatment or interpretation of a Canada Legal Help report or of any other information or communication from Canada Legal Help or a representative is unsolicited and at the sole risk of the user.

• Canada Legal Help does not provide legal advice.
• Canada Legal Help does not provide legal services.

Canada Legal Help does connect clients with the relevant legal information, resources, and services they need to empower confident and knowledgeable use of the legal system.

Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company, Canada Legal Help – a brand of the Legal Information Network of Canada. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Question Submissions

All submissions are reviewed by Canada Legal Help. Questions are answered at Canada Legal Help’s sole discretion. Canada Legal Help reserves the right to delete, disregard, or report to the appropriate governmental authority any submissions that it deems inappropriate, discriminatory, or criminal in nature, or which for any other reason may harm or distress or be reasonably foreseen to cause harm or distress to Canada Legal Help, any of its representatives, or any other individual. The question submission service is provided by Canada Legal Help free of charge on a voluntary basis. For this reason, delays or failures to respond to submissions may occur from time to time. If you are in distress or if your matter is urgent or time-sensitive, please call 911 or your local legal aid clinic. Canada Legal Help endeavours to respond to all submissions within 10 business days; however, Canada Legal Help does not and cannot guarantee that all submissions will be answered in a timely manner or at all.

Confidentiality

As required by Canadian and international law, any information we receive may be passed to third parties as required or in the ordinary course of business. However, all personal identifying information submitted by the user is confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Users have the right to request sight of, and copies of any and all user records we keep, on the proviso that we are given reasonable notice of such a request. Users are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue the user with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

Disclaimer – Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Canada Legal Help:

• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Canada Legal Help’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Canada Legal Help of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages, acts of god, or any personal, professional, or business losses of any kind you may incur following your use of this website.

The above exclusions and limitations apply to the extent permitted by law. None of your statutory rights as a consumer are affected.

Availability

Unless otherwise stated, the services featured on this website are only available within the Canada, or in relation to postings from the Canada. All advertising is intended solely for the Canadian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. Canada Legal Help does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Canada Legal Help on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this website [or ISP] may use cookies to enable us to retrieve user details for each visit. Cookies may be used in some areas of our site to enable the functionality of the area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Canada Legal Help literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

Canada Legal Help is an access to justice project sponsored primarily by SM Legal Professional Corporation (www.smlegal.ca).

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of  Canada govern these terms and conditions. By accessing this website and using our service you consent to these terms and conditions and to the exclusive jurisdiction of the Canadian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

Canada Legal Help reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our homepage and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

Your accessing of this website and/or use of the website indicates your understanding, agreement to and acceptance of the Disclaimer (READ FULL DISCLAIMER HERE), these Terms and Conditions, and the Privacy Policy described hereinafter. 

Privacy Policy

Last updated: Nov 2018

This Privacy Policy describes CLH Inc. and its affiliates’ policies for collecting, using, and disclosing your information. Users can access the CLH Inc. services, including but not limited to the creation of user accounts, posting advertisements, and viewing seller information (the “Service”), through our website www.canadalegalhelp.com (“CLH”), through our browser extensions, through application programming interfaces (APIs), and through third parties. This Privacy Policy governs your access of the CLH Service, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses of data, content, and information (“Information”) described in this Privacy Policy.

Herein, “CLH” designates Canada Legal Help as well as its website www.canadalegalhelp.com and the information systems that supports them.

Our Privacy Policy explains what Information we collect and why we collect it and how we use that Information. It is our policy to respect the privacy of our customers regarding any Information that we may collect while using our Service.

• Terms of the Policy

It is CLH’s policy to comply with the privacy legislation within our jurisdiction. This Privacy Policy covers only those activities that are subject to the provisions of Canada’s federal and Quebec’s provincial privacy laws, as applicable.

The rights and obligations contained in this Privacy Policy may not be available to all individuals or in all jurisdictions. You may contact our Privacy Officer for more information on this Policy.

• Personal Information

The personal information CLH collects includes your first name, last name, email address, any personal information the user provides to CLH in a user-submitted question, and any other information in accordance with applicable legislation.

To help us monitor and improve quality, we may collect your computer’s Internet Protocol (IP) address, browser type, the web page visited before you came to our websites, information you search for on our websites, locale preferences, transactions date and time, operating system information, as well as metadata concerning your Data such as software of origin and typology.

CLH will always seek customer consent before or at the time that we collect personal information. CLH may collect information about you from a third party if you have consented to that third party to release your information. CLH may also utilize the services of third parties and may receive personal information collected by those third parties in the course of the performance of their services. CLH requires all third parties to provide confirmation that they are authorized to release your information.

• Cookies

To ensure that our site is optimized for ease of use, we or our service provider(s) may use Cookies to collect standard information about your language preferences, when you visit the Site, your browser type and version, and other similar information. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. These Cookies are intended to optimize your experience of the site. As our Service depends on Cookies, you must instruct your browser to accept Cookies from CLH. You can reset your browser to notify you when it has received a Cookie or refuse to accept Cookies. However, if you refuse to accept Cookies, you may limit your viewing and/or not be able to access all features on the site.

• Authorized Disclosure of Data and Information

CLH discloses personally-identifying information only to its employees, contractors and affiliated organizations that need to know that information to process it on CLH’s behalf or to provide the Services, and that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of Canada and/or outside your jurisdiction. By using TD’s Services, you consent to the disclosure of such information to them.

Your personal information may also be used and disclosed:

• to comply with valid legal proceedings;
• to respond to a complaint or dispute;
• during an emergency situation where health or safety is at risk;
• to protect the rights of CLH;
• to prevent fraud or abuse of CLH or its customers;
• to protect the safety of any individual from injury or death;
• where the personal information is publicly available; or
• with your consent.

Collected Information and Cookies may be used in aggregate form to assess how our customers use our website, so that our partners may also understand how often people use our Services.

Unless specifically requested in writing, your corporation name may be cited in our customers list. When you contact CLH to obtain support, we may keep a record of your communication to help solve any issues you might be facing and reserve the right to publish it without any way to identify its origin, to help us support other customers.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Data and Information may be transferred as part of that transaction. We will notify you via email and a notice on our websites of any change in control or use of your Data or Information. We will also notify you of choices you may have regarding the Data and Information.

We may share aggregated, non-personally identifiable information publicly and with our partners, such as publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our Service.

You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice by contacting our Privacy Officer in writing. CLH may terminate any services to a customer immediately if that customer withdraws their consent.

• Retention of Data and Information

We will retain your information for as long as needed to provide you Services. Once your account is closed, your Data will be deleted automatically within 30 days. If you wish to cancel your account or request that we no longer use your information to provide you services, you may request the account cancellation by contacting us. Accounts may be closed by contacting us.

We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete Data that you have in common with other customers.

• Third Party Applications

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

We may share your information with a third party application with your consent, for example for payment processing. We accept no responsibility or liability in respect of any third party. Please refer to the privacy policies published on any third party sites which you may access through our site before submitting personal information to them.

• Enforcement

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities to resolve any complaints regarding the transfer of Data and Information that we cannot resolve with our customers directly.

• Security

The security of your Data and Information is important to us. We follow the generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. However, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us.

Unless specific contractual arrangements are made with you, CLH processes personal and corporate information on third party servers in many countries around the world. We may process your personal information on a server located outside your jurisdiction.

• Privacy Officer

The Privacy Officer for CLH is Samuel Michaels. Should you have any questions about this policy, including any complaints, you may contact our Privacy Officer at 25 Sheppard Avenue West, Suite 300, North York, Ontario, M2N 6S6.

• Changes to This Privacy Policy

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit approval. We will post any privacy policy changes on our websites and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep archived versions of this Privacy Policy for your review.

• Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and applicable laws of Canada and these laws apply to the use of the Services by you, notwithstanding your domicile, residency or physical location. The Services are intended for use only in jurisdictions where it may lawfully be offered for use.

• Agreement to Terms of Policy

By using the Website and/or providing information to us, you accept and agree to the collection and use of your personal information for the purposes described herein.